Shipping & Returns

Returns Policy

You may return most new, unworn items within 15 days of purchase or delivery for a full refund. We'll also cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within about 8 to 10 business days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Exchange Policy

You may exchange any unworn, undamaged item for a different size, color or style as long as we have the desired size, color or style in stock.

 

Local Pick-Up

We do offer a local pick-up option for those customers that are able to come by our retail location to pick up their order. Please note that if you choose this option, your order WILL NOT be shipped.

 

Shipping

We can ship to virtually any address in the United States via USPS First Class. 

When you place an order, you will receive a confirmation email. Once we've shipped your order, you will receive another email confirming shipment with tracking information.

If you have any special shipping requests, please include them in the notes section during the checkout process or contact us at cocky@redthreadsapparel.com