We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, and unused - with tags. You’ll also need a receipt or proof of purchase.
To start a return, you can either come see us in-store, or contact us at firstname.lastname@example.org. Items mailed back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please know that it may take some time for your bank or credit card company to process and post the refund, too.
Exchanges are available in-store only. If you are not local and or not able to come to our storefront in Jacksonville, you will need to contact us via firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receiving your order and contact us immediately if the item is defective, damaged or if you received the wrong item(s), so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products (including any pre-orders) and face masks can not be returned. Unfortunately, we cannot accept returns on gift cards. Please get in touch if you have questions or concerns about your specific item at email@example.com.
Living entrepreneurially means to think big without any limits.
Red Threads was formed with this passion in mind. We may live in a smaller market but why can't we do big things?
"Red" is in our DNA as our team is formed of Jacksonville State University graduates who all grew up wearing "Big Time" school threads from colleges across the southeast.
One day we all decided it was time for our market to be "Big Time" so our work is infused with this goal in mind.
Where you've found yourself is an honest account of our adventure - our noble and humble pursuit of providing threads we all can be proud of.
the Red Threads team